Terms & Conditions
Last updated: 29 June 2026
Welcome to Buyzone.lk. By accessing our website, browsing our products, placing an order, contacting us through social media, or communicating with us through TikTok, Facebook, Instagram, Messenger, WhatsApp, X, phone, email, or any other channel, you agree to the following Terms & Conditions.
1. General
All products and services displayed on Buyzone.lk are subject to availability. Product availability may change without prior notice.
Prices, offers, product specifications, warranty details, images, descriptions, and promotional information may change at any time without prior notice.
We reserve the right to cancel, reject, hold, or verify any order if necessary, including pricing errors, stock unavailability, suspected fraud, incorrect customer details, payment issues, or operational limitations.
2. Orders & Payments
Customers must provide accurate and complete information when placing an order, including name, contact number, delivery address, product details, and payment information.
Full payment or approved payment confirmation must be completed before order processing, unless Buyzone.lk has agreed to another payment method in writing.
Orders are processed only after payment verification, stock confirmation, and internal approval where required.
Buyzone.lk is not responsible for delays caused by incorrect customer information, payment delays, bank/payment gateway issues, courier delays, third-party platform issues, or events outside our reasonable control.
3. Product Information
We try our best to ensure all product descriptions, images, prices, specifications, and availability information are accurate. However, minor differences may occur due to supplier updates, manufacturer changes, display settings, lighting, packaging changes, or stock batch variations.
Images shown on the website are for reference purposes only. Actual product appearance, accessories, packaging, or included items may vary depending on the product model and supplier terms.
Customers are responsible for checking product details, compatibility, color, storage, warranty, and other specifications before purchasing.
4. Special Offers & Promotions
Special offers, discounts, bundles, vouchers, seasonal promotions, and limited-time deals are subject to availability and may be changed or withdrawn without prior notice.
Promotional prices may apply only during the stated period and may not apply to previous purchases, reserved items, dealer orders, wholesale purchases, or selected payment methods unless specifically mentioned.
5. Delivery, Pickup & Order Collection
Delivery times are estimates only and may vary depending on location, courier service, product availability, payment confirmation, weather, public holidays, or other operational reasons.
Customers must inspect the product package at the time of delivery or collection. Any visible damage, missing item, wrong item, or package issue should be reported to Buyzone.lk as soon as possible.
Once a product is delivered or collected, any return, exchange, or warranty claim will be handled according to the applicable product and supplier terms.
6. Warranty
Warranty coverage depends on the product, brand, supplier, distributor, and manufacturer terms. Customers should check warranty details before purchasing.
Warranty may not cover physical damage, liquid damage, unauthorized repairs, misuse, software modifications, accessories, wear and tear, power issues, or damage caused by external factors unless specifically covered by the supplier or manufacturer.
Customers may be required to provide the original invoice, warranty card, product box, serial number, IMEI number, accessories, and other documents for warranty claims.
7. Returns, Refunds & Cancellations
Returns, refunds, cancellations, or exchanges are subject to product condition, supplier approval, warranty policy, payment method, and Buyzone.lk approval.
Opened, used, activated, damaged, registered, customized, or special-order products may not be eligible for return or exchange unless required under applicable law or approved by Buyzone.lk.
Refund processing time may vary depending on the payment method, bank, payment gateway, finance provider, or internal verification process.
8. Customer Communication Channels
Buyzone.lk may communicate with customers through our website, phone, SMS, email, WhatsApp, Facebook, Instagram, Messenger, TikTok, X, live chat, or other official communication channels.
Customer communications may be used to answer product questions, confirm orders, provide delivery updates, handle warranty requests, resolve complaints, share invoices, provide support, prevent fraud, improve service quality, and send relevant promotional or service-related information.
Customers should not share sensitive information such as passwords, one-time passwords, full card numbers, banking PINs, login credentials, or confidential account details through social media messages or chat platforms.
9. Meta, TikTok, X & Social Media Integrations
Buyzone.lk may use official or approved integrations, APIs, business messaging tools, social media inbox tools, and authorized third-party service providers to receive, manage, and respond to customer communications from Meta platforms, TikTok, X, and other supported social media platforms.
Meta platforms may include Facebook, Instagram, Messenger, WhatsApp, Meta Business tools, Meta APIs, and related Meta services used for business communication, customer support, marketing, and order handling.
TikTok integrations may include TikTok Business Messaging, TikTok Direct Messages, TikTok Business tools, TikTok APIs, and related TikTok services used to receive and respond to customer inquiries.
X integrations may include X business communication tools, X APIs, direct messages, mentions, replies, posts, customer inquiries, and related X services used for customer support, public engagement, and business communication.
When you contact Buyzone.lk through Facebook, Instagram, Messenger, WhatsApp, TikTok, X, or another social media platform, we may receive and process information related to that conversation. This may include your profile name, username, user ID, page ID, conversation ID, message ID, message content, attachments, images, videos, links, timestamps, conversation history, public comments, replies, order details, product inquiries, warranty information, complaint details, and any other information you choose to provide.
We use social media and messaging data only for business purposes connected to Buyzone.lk, including customer support, order handling, product inquiries, quotation requests, warranty support, complaint management, delivery coordination, fraud prevention, service improvement, internal reporting, and communication requested by the customer.
Buyzone.lk does not sell customer message data. Buyzone.lk does not use private customer message data from Meta, TikTok, X, or other social media platforms for unrelated third-party advertising. Buyzone.lk does not request platform passwords, banking passwords, OTP codes, full card numbers, or sensitive account credentials through social media messages.
Customer messages may be handled by authorized Buyzone.lk staff, internal customer support systems, approved software providers, API-based inbox tools, automation tools, and technical service providers that help us manage customer conversations securely and efficiently.
Some replies, notifications, or support responses may be assisted by automated systems, message routing tools, templates, or customer service software. Where automation is used, it is intended to support customer service and not to mislead customers.
Buyzone.lk is not Meta, Facebook, Instagram, Messenger, WhatsApp, TikTok, X, or Twitter. Buyzone.lk is not owned, operated, sponsored, or officially endorsed by these platforms unless explicitly stated by the relevant platform. Each platform is separate, and your use of each platform remains subject to that platform’s own terms, privacy policy, community standards, developer rules, and service policies.
Platform features, message availability, reply windows, API permissions, access tokens, message delivery, account access, and integration availability may depend on the rules, limitations, approval status, or technical availability of each platform. Buyzone.lk is not responsible for delays, restrictions, account limitations, API outages, policy changes, or delivery failures caused by third-party platforms.
If you do not want to communicate with Buyzone.lk through a social media platform, you may stop messaging us on that platform, adjust your platform privacy settings, block or unfollow our account, or contact us directly through our website instead.
You may request correction or deletion of customer support information held by Buyzone.lk by contacting us. Please note that we may not control information separately retained by Meta, TikTok, X, WhatsApp, courier providers, payment providers, or other third-party platforms under their own policies.
10. Privacy & Data Handling
Buyzone.lk may collect and process customer information such as name, phone number, delivery address, email address, order details, payment confirmation details, communication history, social media message details, warranty details, support records, and complaint records.
We use customer information to process orders, provide customer service, manage delivery, handle warranty claims, prevent fraud, improve our services, maintain business records, and communicate with customers about their inquiries or purchases.
We may share necessary information with courier partners, payment processors, finance providers, suppliers, warranty providers, technical service providers, official business communication platforms, and authorized API/integration providers only where required to complete the service requested by the customer or operate our business communication systems.
We take reasonable steps to protect customer information from unauthorized access, misuse, loss, or disclosure. However, no website, messaging platform, payment system, social media platform, API integration, or internet-based service can be guaranteed to be completely secure.
For more details about how Buyzone.lk collects, uses, stores, and protects customer information, please refer to our Privacy Policy page.
11. Acceptable Use
Customers must not misuse Buyzone.lk, our communication channels, or our social media pages by sending abusive content, spam, fake orders, fraudulent payment confirmations, harmful files, illegal content, threats, harassment, misleading information, or content that violates the rules of any third-party platform.
Buyzone.lk reserves the right to restrict, block, report, or refuse service to users who misuse our website, staff, communication channels, social media accounts, or business messaging systems.
12. Third-Party Platforms & Services
Buyzone.lk may use third-party platforms and service providers including payment gateways, finance providers, courier partners, analytics tools, customer messaging tools, social media platforms, API providers, cloud services, and integration providers.
Third-party services may have their own terms, privacy policies, fees, restrictions, processing times, data rules, API limits, and service conditions. Buyzone.lk is not responsible for issues caused by third-party platform outages, policy changes, delays, account restrictions, message delivery failures, or technical failures outside our control.
13. Limitation of Liability
Buyzone.lk is not responsible for indirect, incidental, special, unexpected, or consequential damages arising from the use of our website, products, services, delivery partners, payment providers, third-party platforms, social media platforms, API integrations, or communication channels.
Our liability, where applicable, will be limited to the amount paid by the customer for the relevant product or service, subject to applicable laws and supplier terms.
14. Changes to Terms
We reserve the right to update, modify, or replace these Terms & Conditions at any time without prior notice. The updated version will be posted on this page with the latest updated date.
Continued use of Buyzone.lk, placing orders, or communicating with us after changes are posted means you accept the updated Terms & Conditions.
15. Contact
For questions, support, warranty assistance, privacy requests, social media message-related requests, API integration-related requests, or complaints, please contact Buyzone.lk through our official website contact page.
