Privacy Policy
Last updated: 29 June 2026
Welcome to Buyzone.lk. Your privacy is important to us. This Privacy Policy explains how Buyzone.lk collects, uses, stores, protects, and shares personal information when you use our website, place an order, contact us, or communicate with us through Facebook, Instagram, Messenger, WhatsApp, TikTok, X, phone, email, or any other official communication channel.
1. Information We Collect
We may collect personal information that you provide directly to Buyzone.lk when you browse our website, place an order, contact us, request support, send us a message, or use our services.
This may include:
- Name
- Email address
- Phone number
- Delivery address
- Billing details
- Order details
- Product inquiry details
- Warranty and support details
- Complaint details
- Payment confirmation details
- Communication history with Buyzone.lk
Payment details are processed securely through payment providers, banks, finance providers, or payment gateways. Buyzone.lk does not ask customers to share banking passwords, OTP codes, full card numbers, or sensitive payment credentials through social media messages or chat platforms.
2. Information Collected Through Social Media & Messaging Platforms
Buyzone.lk may use official or approved business messaging tools, APIs, inbox systems, and authorized third-party service providers to receive, manage, and respond to customer communications from Meta platforms, TikTok, X, and other supported platforms.
Meta platforms may include Facebook, Instagram, Messenger, WhatsApp, Meta Business tools, Meta APIs, and related Meta services used for customer communication and support.
TikTok integrations may include TikTok Business Messaging, TikTok Direct Messages, TikTok Business tools, TikTok APIs, and related TikTok services used to receive and respond to customer inquiries.
X integrations may include X business communication tools, X APIs, direct messages, mentions, replies, posts, customer inquiries, and related X services used for customer support and business communication.
When you contact Buyzone.lk through social media or messaging platforms, we may receive and process:
- Profile name or display name
- Username or handle
- Platform user ID or customer identifier
- Page ID, business account ID, or conversation ID
- Message ID and message content
- Images, videos, voice notes, documents, links, or attachments you send
- Public comments, mentions, replies, or post interactions
- Timestamps and conversation history
- Order, product, warranty, delivery, complaint, or support details you provide
- Technical webhook or API event data required to process your message
We use this information only to provide customer support, respond to inquiries, process orders, manage warranty requests, handle complaints, coordinate deliveries, prevent fraud, improve service quality, and operate our business communication systems.
3. How We Use Your Information
Buyzone.lk may use customer information for the following purposes:
- Process orders and purchases
- Confirm payments and payment status
- Deliver products
- Provide customer support
- Respond to messages, comments, inquiries, and complaints
- Manage warranty claims and after-sales support
- Send order updates, delivery updates, and service messages
- Verify customer identity where required
- Prevent fraud, misuse, fake orders, and unauthorized activity
- Improve our website, services, products, and customer experience
- Maintain business records, invoices, support logs, and internal reports
- Send relevant promotional, service-related, or business updates where permitted
4. Business Messaging, Automation & Customer Support Tools
Buyzone.lk may use customer support software, internal dashboards, approved API integrations, automation tools, message routing systems, templates, and authorized service providers to manage customer conversations across website chat, Facebook, Instagram, Messenger, WhatsApp, TikTok, X, phone, email, and other channels.
Some replies, notifications, routing, tagging, or support actions may be assisted by automated systems. These tools are used to improve response time, organize conversations, assign staff, and provide better customer support.
Authorized Buyzone.lk staff may access customer messages and order details only where necessary for sales, support, warranty, delivery, finance, complaint handling, or business operations.
5. Information Sharing
Buyzone.lk does not sell customer personal information or private customer message data.
We may share necessary information with trusted third parties only where required to provide our services, process orders, deliver products, complete payments, manage warranties, or operate our business systems.
This may include:
- Courier and delivery partners
- Payment gateways and payment processors
- Banks or finance providers
- Suppliers, distributors, or warranty providers
- Technical service providers
- Cloud hosting, storage, security, and analytics providers
- Customer messaging, inbox, CRM, and API integration providers
- Legal, regulatory, or law enforcement authorities where required by law
These third parties receive only the information necessary to perform their functions and are expected to handle information responsibly and securely.
6. Meta, TikTok, X & Third-Party Platform Data
When you use Facebook, Instagram, Messenger, WhatsApp, TikTok, X, or another third-party platform to communicate with Buyzone.lk, your use of that platform is also governed by that platform’s own terms, privacy policy, community rules, developer rules, and service policies.
Buyzone.lk is not Meta, Facebook, Instagram, Messenger, WhatsApp, TikTok, X, or Twitter. Buyzone.lk is not owned, operated, sponsored, or officially endorsed by these platforms unless explicitly stated by the relevant platform.
Platform features, message availability, access tokens, reply windows, API permissions, account access, and integration availability may depend on each platform’s rules, approval status, technical availability, and policy changes.
Buyzone.lk does not control information separately collected, stored, or processed by Meta, TikTok, X, WhatsApp, or other third-party platforms under their own policies.
7. Cookies & Tracking Technologies
Our website may use cookies, pixels, analytics tools, browser storage, and similar technologies to improve browsing experience, remember preferences, analyze website traffic, measure performance, improve marketing, and understand how customers use Buyzone.lk.
Cookies may collect technical information such as IP address, browser type, device type, pages visited, time spent on pages, referral source, and general usage behavior.
You can control or disable cookies through your browser settings. However, some website features may not work properly if cookies are disabled.
8. Marketing Communications
Buyzone.lk may send customers service messages, order updates, delivery updates, warranty updates, support responses, and relevant promotional communications through website notifications, email, SMS, phone, WhatsApp, social media platforms, or other official channels.
If you do not want to receive promotional communications, you may contact us and request to opt out. Even if you opt out of promotional messages, we may still send important service-related messages about your orders, payments, delivery, warranty, or support requests.
9. Data Retention
Buyzone.lk may retain customer information for as long as necessary to process orders, provide support, manage warranties, maintain invoices, handle complaints, prevent fraud, comply with legal or accounting requirements, operate business systems, and resolve disputes.
Social media messages, customer support records, order records, and warranty records may be retained as part of our business records unless deletion is requested and deletion is legally or operationally possible.
10. Information Protection
We take reasonable technical, administrative, and organizational security measures to protect customer information from unauthorized access, misuse, loss, alteration, or disclosure.
However, no website, payment system, messaging platform, social media platform, API integration, cloud service, or internet-based service can be guaranteed to be completely secure. Customers should avoid sharing passwords, OTP codes, banking PINs, or confidential account credentials with Buyzone.lk or through social media messages.
11. Data Access, Correction & Deletion Requests
You may request access, correction, or deletion of personal information held by Buyzone.lk by contacting us through our official website contact page.
For social media or API-related data deletion requests, please include the platform name, your profile name or username, the phone number or email used to contact us, and details of the request so we can identify the relevant records.
Once we receive a valid request, we will review it and take reasonable steps to delete or update customer information held by Buyzone.lk, unless we need to retain certain information for order records, legal compliance, accounting, fraud prevention, warranty claims, dispute handling, or legitimate business purposes.
Please note that deleting information from Buyzone.lk systems does not automatically delete information retained separately by Meta, TikTok, X, WhatsApp, payment providers, courier providers, or other third-party platforms. You may need to manage or delete information directly through those platforms as well.
12. Children’s Privacy
Buyzone.lk is intended for general customers and online shoppers. We do not knowingly collect personal information from children without appropriate consent. If you believe a child has provided personal information to Buyzone.lk, please contact us so we can review and take appropriate action.
13. External Links
Buyzone.lk may contain links to third-party websites, social media pages, payment platforms, courier tracking pages, brand websites, or other external services. We are not responsible for the privacy practices, content, security, or policies of external websites or third-party platforms.
14. Changes to This Privacy Policy
Buyzone.lk may update, modify, or replace this Privacy Policy at any time without prior notice. The updated version will be posted on this page with the latest updated date.
Continued use of Buyzone.lk, placing orders, or communicating with us after changes are posted means you accept the updated Privacy Policy.
15. Contact Us
If you have any questions about this Privacy Policy, customer data, social media messaging data, API integration data, or data deletion requests, please contact Buyzone.lk through our official website contact page.
